{"xsrfToken":"752f898a1b1c42296afcd67c437d03c16237b44b_lout","branding":{"id":"43","key":"ptxithd","name":"PTx IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/43","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/43/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5404","headerLinkHoverBGColor":"#de5404","headerBadgeColor":"#de5404"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00839a8c-a524-46aa-8bce-492f0d2cce8c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDRkNTk0ZC0zNDBhLTQzOWMtYWFhNy01YjFlYjlkMTQ2ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwODM5YThjLWE1MjQtNDZhYS04YmNlLTQ5MmYwZDJjY2U4YyI6WyJyZWFkIl19LCJleHAiOjE3NTk1MjUxOTQsIm5iZiI6MTc1OTUyNDU5NH0.eMGD9nCmQeS55EKTy5Li9Z01sTYUq-Cttp3r1qLeO7k&client=9d4d594d-340a-439c-aaa7-5b1eb9d14686&mode=fit","logoId":"00839a8c-a524-46aa-8bce-492f0d2cce8c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PTx Support Portal","sharedPortalName":"PTx Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the PTx Support Portal","sharedPortalName":"PTx Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c9f50","helpCenterTitleColor":"#013b27","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3b64f6a6-3b4e-43ac-aca9-2720dbeb4eac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDRkNTk0ZC0zNDBhLTQzOWMtYWFhNy01YjFlYjlkMTQ2ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiNjRmNmE2LTNiNGUtNDNhYy1hY2E5LTI3MjBkYmViNGVhYyI6WyJyZWFkIl19LCJleHAiOjE3NTk1MjUxOTQsIm5iZiI6MTc1OTUyNDU5NH0.90oGKD2W4P35sVfzUR6mOYHHniCpHmlMiH8Wdkz8xSU&client=9d4d594d-340a-439c-aaa7-5b1eb9d14686&height=300&mode=fit","bannerMediaApiFileId":"3b64f6a6-3b4e-43ac-aca9-2720dbeb4eac","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"43","key":"ptxithd","projectId":10810,"serviceDeskId":43,"name":"PTx IT Helpdesk","description":"<p>Welcome! Submit IT requests here including, M365, ERP, hardware, employee additions & changes, network, and others.</p>","portalBaseUrl":"/servicedesk/customer/portal/43","reqTypes":[{"id":"385","name":"Employee Change Request","descriptionHtml":"","callToAction":"Employee Change Request","introHtml":"","icon":10989,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10989","groups":[71],"key":""},{"id":"220","name":"Employee Offboarding","descriptionHtml":"","callToAction":"Employee Offboarding","introHtml":"<p>Need to offboard an employee? Submit a request here.</p>","icon":11128,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11128","groups":[170],"key":""},{"id":"154","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":11002,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11002","groups":[71],"key":""},{"id":"187","name":"New Employee Onboarding","descriptionHtml":"","callToAction":"New Employee Onboarding","introHtml":"<p>Need to onboard a new hire? Submit a request here.</p>","icon":11125,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11125","groups":[170],"key":""},{"id":"162","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10988,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10988","groups":[],"key":""},{"id":"155","name":"Onboard new employees","descriptionHtml":"<p>People Leaders Fill Out Required Fields For New Employees</p>","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10977,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10977","groups":[],"key":""},{"id":"188","name":"Provision hardware for new employee","descriptionHtml":"","callToAction":"Provision hardware for new employee","introHtml":"<p>Submit a hardware request for a new employee.</p>","icon":11106,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[],"key":""},{"id":"156","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10982,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10982","groups":[],"key":""},{"id":"157","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10973,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[],"key":""},{"id":"158","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10978,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10978","groups":[],"key":""},{"id":"159","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10974,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10974","groups":[],"key":""},{"id":"160","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11011,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11011","groups":[],"key":""},{"id":"161","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":11008,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11008","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"Common Requests"},{"id":170,"name":"On- & Offboarding"}],"orderMapping":{"170":[220,187],"71":[154,385],"72":[154,157,160,161],"73":[155,158,159],"75":[156,161],"74":[156,157]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":43,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PTXITHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDRkNTk0ZC0zNDBhLTQzOWMtYWFhNy01YjFlYjlkMTQ2ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTk1MjU3OTQsIm5iZiI6MTc1OTUyNDU5NH0.vkfV13Qd7P67h9iwUVmLa-52nlUHhNhD2HP-WXkPhh8","targetCollection":"upload-project-10810","endpointUrl":"https://api.media.atlassian.com","clientId":"9d4d594d-340a-439c-aaa7-5b1eb9d14686","tokenDurationInMins":20}},"reqCreate":{"id":154,"projectId":10810,"issueType":{"id":"10343","name":"[System] Service request"},"form":{"name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":11002,"iconUrl":"https://helpdesk.support.ptxag.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11002","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/43/create/154","requestValidateBaseUrl":"/servicedesk/customer/portal/43/validate/154","calendarParams":{"firstDay":0,"date":"2025-10-03T22:49:54+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDRkNTk0ZC0zNDBhLTQzOWMtYWFhNy01YjFlYjlkMTQ2ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTk1MjU3OTQsIm5iZiI6MTc1OTUyNDU5NH0.vkfV13Qd7P67h9iwUVmLa-52nlUHhNhD2HP-WXkPhh8","targetCollection":"upload-project-10810","endpointUrl":"https://api.media.atlassian.com","clientId":"9d4d594d-340a-439c-aaa7-5b1eb9d14686","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}